Smart Forms
Capture additional customer data and declarations directly within your verification journeys.
About service
The Smart Forms service, also known as dynamic questionnaires, allows you to extend verification workflows with fully customizable screens for capturing customer information. Each form supports configurable components and input fields, enabling you to collect the exact data needed for any scenario, from regulatory declarations to supporting documentation.
By embedding Smart Forms into your workflow, you can gather all required information within a single customer journey, reducing friction while enhancing compliance and operational efficiency.
Typical use cases include recording compliance declarations, performing suitability assessments, gathering financial (source of funds and source of wealth), employment or tenancy information, and requesting supporting documents.
How it works
Smart Forms can be embedded as steps within a workflow to capture structured information from customers during their verification journey. Each form is dynamically presented based on your conditional logic. All responses are securely captured and linked to the workflow session, with results accessible through the Portal, API, or webhooks in real time.
Designing smart forms
You can design Smart Forms directly in the workflow designer. Each form can be tailored to match your compliance requirements or business process and can include a wide range of input types:
Structured data fields such as employment details or financial information.
Conditional logic that adapts the flow based on previous answers.
Customer declarations, consent confirmations, and electronic signatures required for regulatory or contractual compliance.
Segmented sections to logically group questions and guide customers through forms step by step.
File uploads, for example income statements, payslips, or supporting identity documents.
Dropdowns, date pickers, and free-text inputs to capture responses in the appropriate format.
Full localization support, including customizable labels, placeholders, and tooltips to ensure clarity across languages, contexts, and audiences.
