Smart Forms
Dynamic questionnaires for KYC onboarding. Capture customer data, compliance declarations, and supporting documents inside verification workflows.
Smart Forms Overview
Smart Forms (dynamic questionnaires) let you extend verification Workflows with fully customizable data capture steps. Use them to collect extra KYC onboarding data, declarations, and supporting documents in the same journey.
Each Smart Form is built from configurable components and input fields. You can tailor screens to your compliance process and adapt the journey using conditional logic.
Please get in touch with your Account Manager to enable this feature.
Common use cases
Typical use cases for Smart Forms include:
KYC and CDD declarations: Collect customer attestations and regulatory declarations during onboarding, verification, or periodic review flows.
Enhanced due diligence questionnaires: Trigger additional questions for higher-risk customers to support EDD requirements.
Source of funds and source of wealth checks: Gather structured information about how customers obtained their funds or assets.
Regulatory disclosures, consent capture, and eSignatures: Capture legally required disclosures, customer acknowledgements, consent confirmations, and electronic signatures for contractual or regulatory workflows.
Suitability assessments: Capture information required to determine product suitability, such as investment appropriateness.
Employment and residency verification: Collect declarations and evidence for employment status or residency requirements (e.g. Right to Work or Right to Rent).
How it works
Smart Forms run as steps inside a workflow session. They capture structured customer data during the verification journey. Each form can be dynamically shown based on your conditional logic.
All responses are securely stored and linked to the workflow session. You can access results in real time via the Portal, API, or webhooks.
Designing smart forms
You can design Smart Forms directly in the workflow designer. Each form can be tailored to match your compliance requirements or business process and can include a wide range of input types:
Structured data fields such as employment details or financial information.
Conditional logic that adapts the flow based on previous answers.
Customer declarations, consent confirmations, and electronic signatures required for regulatory or contractual compliance.
Segmented sections to logically group questions and guide customers through forms step by step.
File uploads, for example income statements, payslips, or supporting identity documents.
Dropdowns, date pickers, and free-text inputs to capture responses in the appropriate format.
Full localization support, including customizable labels, placeholders, and tooltips to ensure clarity across languages, contexts, and audiences.
Frequently asked questions
What is a Smart Form in a KYC workflow?
Smart Forms are dynamic questionnaires used inside a verification workflow.
They help you collect extra customer data, declarations, and supporting evidence as part of the same KYC journey.
Can Smart Forms show different questions based on earlier answers?
Yes.
Smart Forms support conditional logic, so questions and sections can change based on previous answers, selected journeys, or other workflow conditions.
Can Smart Forms collect supporting documents and declarations?
Yes.
You can use Smart Forms to capture declarations, acknowledgements, signatures, and supporting files such as payslips, bank statements, or contracts.
Where can I access Smart Form responses?
Responses are linked to the workflow session and stored securely.
You can review them in the Portal, retrieve them through the API, or receive them through webhooks for downstream processing.
Can Smart Forms be used for enhanced due diligence and ongoing KYC reviews?
Yes.
Smart Forms are well suited for enhanced due diligence (EDD) questionnaires, source of funds checks, source of wealth questions, and customer due diligence refresh flows.
Do Smart Forms work with workflows and compliance policies?
Yes.
Smart Forms run inside Workflows and can support rule-based decisions alongside Compliance Policies.
Related topics
Workflows to build end-to-end KYC/AML verification journeys.
Compliance Policies to evaluate regulatory and business rules during workflows.