# Compliance Policies

### About service

Policies (Compliance Policies) let you apply **regulatory rules**, **industry frameworks**, and **internal controls** inside a [workflow](https://docs.complycube.com/documentation/product-guides/compliance-studio/workflows). Each policy is a **rule set** evaluated during the verification journey. This enforces consistent **KYC/AML decisioning** across every workflow session.

ComplyCube supports **hundreds of policies from across the globe**, covering major jurisdictions and industry frameworks. This lets you enforce both global standards and local requirements, such as:

* **UK Home Office Right to Rent** checks to validate a tenant’s eligibility to rent property.
* **Financial Action Task Force (FATF) AML and CFT guidelines** for combating money laundering and terrorist financing worldwide.
* **U.S. Financial Crimes Enforcement Network (FinCEN)** rules for identifying and monitoring beneficial owners.
* **Monetary Authority of Singapore (MAS) AML/KYC requirements** for financial institutions operating in Singapore.
* **European Securities and Markets Authority (ESMA) MiFID II** suitability assessments for investment and financial advice.
* **Dubai Financial Services Authority (DFSA) AML/CFT** rules for regulated entities in the UAE.
* **Australian Transaction Reports and Analysis Centre (AUSTRAC)** KYC and AML obligations for reporting entities in Australia.
* **Hong Kong Monetary Authority (HKMA)** customer due diligence standards for banks and financial institutions in Hong Kong.

In addition to these industry and regulatory standards, you can design **custom policies** to reflect your internal compliance framework. 

This provides policy assurance by ensuring each customer verification journey undergoes **policy evaluation** against defined requirements, strengthening the evidence available to **regulators**, **industry** **bodies**, and **auditors** as part of your broader compliance documentation and framework.

Results can be reviewed in the Portal, retrieved via the API, or delivered through webhooks to support real-time decisioning.

{% hint style="info" %}
Contact your **Account Manager** to confirm support for specific policies in your jurisdiction, or to request implementation of bespoke internal policies.
{% endhint %}

### Policy evaluation in workflows

Policies are attached to [workflow templates](https://docs.complycube.com/documentation/product-guides/workflows#creating-workflows). Not all templates will include them.

When a customer completes a workflow session, captured data and checks undergo **policy evaluation**. Evaluation runs against the policies assigned to the template. Results are generated in real time. They show whether the session meets requirements or requires further review.

In the Portal, outcomes appear under **Policy Assurance**. This is your compliance policy engine’s evidence for each decision.

This delivers consistent, repeatable policy enforcement across verification journeys. It reduces manual interpretation by compliance teams. It also improves auditability for KYC and AML programs.

<figure><img src="https://1615271746-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FKyFKMqftsmT6qln9zo5y%2Fuploads%2Fs7B0nik8f5uDvGRHkRjj%2Fworkflow_template_compliance_packages.png?alt=media&#x26;token=235147f4-70a1-4db3-a64b-f5c47b54d5aa" alt="ComplyCube workflow template showing assigned compliance policies for KYC/AML decision rules"><figcaption><p>Workflow Template with Compliance Policies</p></figcaption></figure>

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<figure><img src="https://1615271746-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FKyFKMqftsmT6qln9zo5y%2Fuploads%2FQxuO4DCTgLUgUD0hf0BD%2Fworkflow_session_policy_assurance.png?alt=media&#x26;token=967aab93-8eb9-48c3-823c-2bed8d8427df" alt="Workflow session policy assurance results showing real-time policy evaluation outcomes"><figcaption><p>Workflow Session with Policy Evaluation Results</p></figcaption></figure>

### KYC and AML policy use cases

Use policies when you need consistent rule-based outcomes across customer journeys:

* **KYC onboarding**: Apply jurisdiction-specific rules without rebuilding workflows.
* **AML compliance**: Align decisions to frameworks like **FATF** and local AML regulations.
* **CDD / EDD**: Trigger stricter evidence requirements for higher-risk customers.
* **Industry requirements**: Enforce suitability checks (for example **MiFID II**).
* **Tenancy and employment**: Run eligibility checks like **Right to Rent**.

### Related topics

* [Workflows](https://docs.complycube.com/documentation/product-guides/compliance-studio/workflows) to attach policies to workflow templates.
* [Smart Forms](https://docs.complycube.com/documentation/product-guides/compliance-studio/smart-forms) to capture declarations and supporting documents.