Advanced Case Management
Incorporate granular controls, tasks, and lifecycle stages into your cases.
Advanced Case Management Overview
Our fully integrated Advanced Case Management service enables you to streamline and scale KYC operations through a centralized platform.
It allows you to:
Create and assign custom tasks tailored to your compliance workflows.
Configure automatic case triggers to speed up decision-making.
Set up user groups to manage case state transitions securely.
Maintain transparency with a comprehensive audit trail that records every action.
This service is available through our Enterprise Plan. To learn more, please get in touch with your Account Manager.
User groups
To complement our user roles and permissions, Advanced Case Management introduces User Groups to help manage cases in a structured and controlled way. User Groups mirror your internal team structures and can be configured to restrict how tasks transition between states within a case, ensuring proper oversight and compliance.
Frequently asked questions
What is Advanced Case Management?
Advanced Case Management is a centralized operations layer for managing compliance reviews, tasks, and case workflows.
It helps teams coordinate investigations, decisions, and follow-up actions in one place.
What can teams do with Advanced Case Management?
Teams can create and assign tasks, configure case triggers, control state transitions, and track every action with an audit trail.
How do User Groups help manage cases?
User Groups mirror your internal team structure and help control who can move a case or task between states.
This supports stronger oversight, separation of duties, and controlled case handling.