Advanced Case Management

Incorporate granular controls, tasks, and lifecycle stages into your cases.

About service

Our fully integrated Advanced Case Management service enables you to streamline and scale KYC operations through a centralized platform.

It allows you to:

  • Create and assign custom tasks tailored to your compliance workflows.

  • Configure automatic case triggers to speed up decision-making.

  • Set up user groups to manage case state transitions securely.

  • Maintain transparency with a comprehensive audit trail that records every action.

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This service is available through our Enterprise Plan. To learn more, please get in touch with your Account Manager.

Advanced Case Management

User groups

To complement our user roles and permissions, Advanced Case Management introduces User Groups to help manage cases in a structured and controlled way. User Groups mirror your internal team structures and can be configured to restrict how tasks transition between states within a case, ensuring proper oversight and compliance.

User Groups