# Advanced Case Management

### Advanced Case Management Overview

Our fully integrated Advanced Case Management service enables you to streamline and scale KYC operations through a centralized platform.

It allows you to:

* Create and assign custom tasks tailored to your compliance workflows.
* Configure automatic case triggers to speed up decision-making.
* Set up user groups to manage case state transitions securely.
* Maintain transparency with a comprehensive audit trail that records every action.

{% hint style="info" %}
This service is available through our **Enterprise Plan**. To learn more, please get in touch with your **Account Manager**.
{% endhint %}

<figure><img src="/files/AWgfViq34hzM6jof9DJk" alt=""><figcaption><p>Advanced Case Management</p></figcaption></figure>

### User groups

To complement our [user roles and permissions](broken://pages/-MBhSC2Tj3SxkS2oo0cs), Advanced Case Management introduces **User Groups** to help manage cases in a structured and controlled way. User Groups mirror your internal team structures and can be configured to restrict how tasks transition between states within a case, ensuring proper oversight and compliance.

![User Groups](/files/05aMEV3LATsvviVjdYcN)

### Frequently asked questions

<details>

<summary>What is Advanced Case Management?</summary>

Advanced Case Management is a centralized operations layer for managing compliance reviews, tasks, and case workflows.

It helps teams coordinate investigations, decisions, and follow-up actions in one place.

</details>

<details>

<summary>What can teams do with Advanced Case Management?</summary>

Teams can create and assign **tasks**, configure **case triggers**, control **state transitions**, and track every action with an **audit trail**.

</details>

<details>

<summary>How do User Groups help manage cases?</summary>

User Groups mirror your internal team structure and help control who can move a case or task between states.

This supports stronger oversight, separation of duties, and controlled case handling.

</details>

<details>

<summary>Does Advanced Case Management provide an audit trail?</summary>

Yes.

Advanced Case Management maintains a detailed **audit trail** so teams can review case activity, decisions, and ownership changes over time.

</details>

<details>

<summary>Who is Advanced Case Management designed for?</summary>

It is designed for **compliance**, **risk**, and **operations** teams that need structured review workflows, case ownership, and audit-ready oversight at scale.

</details>


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