# Advanced Case Management

### About service

Our fully integrated Advanced Case Management service enables you to streamline and scale KYC operations through a centralized platform.

It allows you to:

* Create and assign custom tasks tailored to your compliance workflows.
* Configure automatic case triggers to speed up decision-making.
* Set up user groups to manage case state transitions securely.
* Maintain transparency with a comprehensive audit trail that records every action.

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This service is available through our **Enterprise Plan**. To learn more, please get in touch with your **Account Manager**.
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<figure><img src="https://content.gitbook.com/content/KyFKMqftsmT6qln9zo5y/blobs/zejNe9hNCJyyLg9j3eFH/advanced-case-management.jpg" alt=""><figcaption><p>Advanced Case Management</p></figcaption></figure>

### User groups

To complement our [user roles and permissions](https://docs.complycube.com/documentation/product-guides/access-management/roles-and-permissions), Advanced Case Management introduces **User Groups** to help manage cases in a structured and controlled way. User Groups mirror your internal team structures and can be configured to restrict how tasks transition between states within a case, ensuring proper oversight and compliance.

![User Groups](https://content.gitbook.com/content/KyFKMqftsmT6qln9zo5y/blobs/9c6BgY7nHMLEMFrIaMVB/user-groups.png)