12 January: Smart Forms, US SSN, and Workflow Updates

This release enhances data capture and workflow execution across verification journeys, introducing Smart Forms, adding US SSN verification to strengthen identity coverage in the United States, and improving workflow configuration and templates to help teams deploy best-practice journeys faster.

New Features

• Smart Forms is now generally available, enabling teams to build dynamic, workflow-aware forms for collecting customer information. Forms can adapt in real-time based on customer inputs, verification results, and policy requirements, ensuring that only relevant data is requested while maintaining accuracy and compliance.

• US SSN Verification was added as a new verification type, enabling organizations to validate customer identities using Social Security Number (SSN) checks as part of identity verification workflows for US-based customers.

Improvements

• Workflow Templates aligned to common use cases and industries have been introduced, providing pre-configured workflows based on best practices. These templates help teams get started faster, reduce setup time, and ensure workflows are designed in line with regulatory and jurisdicial requirements.